Cancellation Policy
OUTLET RENTAL CARS LLC
Please be advised that a penalty of 20% will apply if you cancel your reservation or if you do not use the rental (No Show).
This penalty will also take effect in case the primary renter does not meet the following rental requirements at pick-up time:
- Valid Driver’s License with an expedition date greater than a year, must be under the reservation holder’s name (International Driver’s Permit where requested).
- Credit Card under the reservation holder’s name with sufficient funds to cover the guarantee deposit.
- Passport
- Flight Tickets (Round-trip).
- Minimum Age: The reservation holder (Main Driver) and any additional drivers included on the rental must be at least 25 years old.
Some rental agencies allow underage drivers (Under 25) by accepting an underage surcharge which must be paid directly at the counter.
ALAMO
- If you cancel your reservation up to one (1) hour before the pickup time, a 20% penalty will be applied to the prepaid amount.
- If you cancel within 60 minutes prior to the pickup time recorded in your reservation, a 100% penalty will be applied to the prepaid amount.
- If you cancel after the pickup date and time recorded in your reservation, a 100% penalty will be applied to the prepaid amount.
- If the reservation is not used or the rental requirements are not meet at the counter, a penalty of 100% will be applied over the prepaid value.
Please be advised that the following rental requirements must be under the reservation holder’s name:
- Credit card with sufficient funds to cover the deposit guarantee.
- Valid driver’s license with an expedition date greater than 1 year | A digital driver’s license will not be accepted.
- The main driver must be at least 25 years old.
- Valid passport.
- Roundtrip airline and/or cruise tickets.
For more information, please consult our “Rental Requirements” section before finalizing your reservation.
IMPORTANT NOTICE: Our cancellation policy is based on the destination's local date and time.
AVIS
In case you cancel, do not use the booking or do not meet the rental requirements at the counter, a penalty of 20% will be applied over the prepaid value.
Please be advised that the following rental requirements must be under the booking holder’s name:
- Credit card with sufficient funds to cover the deposit guarantee.
- Valid driver’s license with an expedition date greater than a year | A digital driver’s license will not be accepted.
- The main driver must be at least 25 years old.
- Valid passport.
- Roundtrip airline and/or cruise tickets.
For more information, please consult our “Rental Requirements” section before finalizing your booking.
BUDGET
In case you cancel, do not use the booking or do not meet the rental requirements at the counter, a penalty of 20% will be applied over the prepaid value.
Please be advised that the following rental requirements must be under the booking holder’s name:
- Credit card with sufficient funds to cover the deposit guarantee.
- Valid driver’s license with an expedition date greater than a year | A digital driver’s license will not be accepted.
- The main driver must be at least 25 years old.
- Valid passport.
- Roundtrip airline and/or cruise tickets.
For more information, please consult our “Rental Requirements” section before finalizing your booking.
DOLLAR
In case you cancel, do not use the booking or do not meet the rental requirements at the counter, a penalty of 20% will be applied over the prepaid value.
Please be advised that the following rental requirements must be under the booking holder’s name:
- Credit card with sufficient funds to cover the deposit guarantee.
- Valid driver’s license with an expedition date greater than a year | A digital driver’s license will not be accepted.
- The main driver must be at least 25 years old.
- Valid passport.
- Roundtrip airline and/or cruise tickets.
For more information, please consult our “Rental Requirements” section before finalizing your booking.
ENTERPRISE
- If you cancel your reservation up to one (1) hour before the pickup time, a 20% penalty will be applied to the prepaid amount.
- If you cancel within 60 minutes prior to the pickup time recorded in your reservation, a 100% penalty will be applied to the prepaid amount.
- If you cancel after the pickup date and time recorded in your reservation, a 100% penalty will be applied to the prepaid amount.
- If the reservation is not used or the rental requirements are not meet at the counter, a penalty of 100% will be applied over the prepaid value.
Please be advised that the following rental requirements must be under the reservation holder’s name:
- Credit card with sufficient funds to cover the deposit guarantee.
- Valid driver’s license with an expedition date greater than 1 year | A digital driver’s license will not be accepted.
- The main driver must be at least 25 years old.
- Valid passport.
- Roundtrip airline and/or cruise tickets.
For more information, please consult our “Rental Requirements” section before finalizing your reservation.
IMPORTANT NOTICE: Our cancellation policy is based on the destination's local date and time.
NATIONAL
- If you cancel your reservation up to one (1) hour before the pickup time, a 20% penalty will be applied to the prepaid amount.
- If you cancel within 60 minutes prior to the pickup time recorded in your reservation, a 100% penalty will be applied to the prepaid amount.
- If you cancel after the pickup date and time recorded in your reservation, a 100% penalty will be applied to the prepaid amount.
- If the reservation is not used or the rental requirements are not meet at the counter, a penalty of 100% will be applied over the prepaid value.
Please be advised that the following rental requirements must be under the reservation holder’s name:
- Credit card with sufficient funds to cover the deposit guarantee.
- Valid driver’s license with an expedition date greater than 1 year | A digital driver’s license will not be accepted.
- The main driver must be at least 25 years old.
- Valid passport.
- Roundtrip airline and/or cruise tickets.
For more information, please consult our “Rental Requirements” section before finalizing your reservation.
IMPORTANT NOTICE: Our cancellation policy is based on the destination's local date and time.
SIXT
1. In case you cancel your booking with an anticipation of more than 48 hours prior to the pick-up time registered on your reservation, a penalty of 20% will be applied over the prepaid value.
2. A penalty of USD 100.00 will be applied over the prepaid value if the booking is cancelled or modified within 48 hours or less prior to the pick-up time registered on the reservation. If the prepaid value is less than USD 100.00, a refund will not be granted.
3. If the booking is not used or if the rental requirements are not met at the counter, a penalty of 100% will be applied over the prepaid value.
Please be advised that the following rental requirements must be under the reservation holder’s name:
- Credit card with sufficient funds to cover the deposit guarantee.
- Valid driver’s license with an expedition date greater than a year | A digital driver’s license will not be accepted.
- The main driver must be at least 25 years old.
- Valid passport.
- Roundtrip airline and/or cruise tickets.
For more information, please consult our “Rental Requirements” section before finalizing your reservation.
THRIFTY
In case you cancel, do not use the booking or do not meet the rental requirements at the counter, a penalty of 20% will be applied over the prepaid value.
Please be advised that the following rental requirements must be under the booking holder’s name:
- Credit card with sufficient funds to cover the deposit guarantee.
- Valid driver’s license with an expedition date greater than a year | A digital driver’s license will not be accepted.
- The main driver must be at least 25 years old.
- Valid passport.
- Roundtrip airline and/or cruise tickets.
For more information, please consult our “Rental Requirements” section before finalizing your booking.